8. Leveraging Silence. LISTEN and SILENT have the same letters. Lacking the self-confidence to simply sit still and allow ourselves and others to gather our thoughts and assess our mood can cause us to overlook breakthrough ideas for resolving conflicts. Gain an understanding of why this is difficult and how to get comfortable with silence.
9. Attribution Error. It's been said that the only exercise some of us get is jumping to the wrong conclusion. Learn about one of the common reasons this happens and how to stop it.
10. Appealing to Interests. Narcissism has been defined as "an excessive interest in oneself". Learn how to find common ground by focusing only on the things that really matter.
11. Symbolism. When faced with conflict sometimes it’s not about what it's about. Topics in the present are often freighted with issues from the past, causing disproportionate reactions and emotional shut-downs. Discover new approaches for dealing with these situations.
12. Compared to What? It's been said that politics is the art of the possible, and it’s a phrase that applies in any situation involving opposing views. The frustrations of the negotiating process can cause us to focus on dominating the other party instead of focusing on achieving our original goals. Discover how to use this clarifying phrase to avoid emotional cul-de-sacs.
13. The Four Words You Can Never Ignore. The pressure to close the deal and/or move to the next point sometimes causes selective hearing and critical communication breakdowns. Learn to notice the crucial words that clearly signal that more work needs to be done to bring the parties together.
14. Managing Grief. Elizabeth Kubler-Ross famously said that denial, anger, bargaining, depression, and acceptance are the stages of grief. While few experiences involving humans are linear, participants in conflict often experience similar stages without knowing it. Discover strategies for recognizing the stages in yourself and others
15. Deflection. The law of conservation of energy says that energy cannot be created or destroyed; it can only change from one form to another. Improve your ability to channel to productive use the frustration that often comes with the normal back and forth of the negotiation process.
Program length: 45-90 minutes
Any audience size
For occasions when groups invite Ed to return for follow-on presentations or to present in multiple sessions at the same conference the points outlined below work well with and compliment the original 7 points.
Copyright © Ed Riggins. All rights reserved.